 Jason started off studying biology, but quickly realized he didn't want a research job. Instead, he wanted a career where he could interact with people and solve problems. Specifically, he was always fascinated by how people make their buying decisions. That fascination has helped him excel in Sales Development.
In this interview, he shares how his team is raising awareness of a new industry, why they no longer use data enrichment tools, and how they keep their messaging relevant. New industry challengesSegment is a customer data platform that allows companies to capture the complete customer journey by tracking their first-party touchpoints, then leveraging that data to provide personalization at scale in a way that respects users’ privacy needs. It’s a new approach, so some education is needed. To meet this challenge, Segment is serving as a thought leader in the space. They’re talking to companies and introducing the idea of a customer data platform, explaining what challenges it solves. The category is defined by their messaging, so it’s important that their message is clear and consistent. Another big challenge for any company is reacting to inbound requests fast enough. A slow response leads to a huge drop in conversion. To ensure they’re responding as quickly as possible, Segment has people in various parts of the world so they can reply promptly to customers wherever they are. It’s also important to properly qualify prospects. This a rigorous process so that, when a prospect is handed over to an account executive, they have a strong understanding of what the customer wants to accomplish and what particular solution will best help them. Using the right tech When a customer visits the Segment site and submits a demo request, the experience should be as seamless as possible. By using Chili Piper, companies are given the option to book a time with an SDR immediately. They can select the time that works for them and it’ll be routed to the appropriate rep, without any of the back and forth trying to schedule a meeting over email. Other tech tools, while potentially helpful, don’t fit in with Segment’s philosophy. As a company, they pride themselves on respecting customers’ privacy wishes; if somebody chooses to provide Segment with their contact information, that's great, but they no longer use enrichment tools to uncover data that hasn’t already been shared. Using multiple approachesWhile his team is supported by a healthy amount of inbound activity, Jason also wants to be regularly experimenting with new ways to create as much pipeline as possible. To that end, the team runs campaigns on three separate levels:
Whenever the team does outreach, they make sure it’s relevant and specific. That involves looking at what’s happening with a prospect company (if they’ve just raised funding, changed their tech stack, etc), but also the signals they’re giving out directly to Segment. Are they viewing content? Are they signing up and attending webinars? These signals are taken into account so they’re able to personalize their messaging. Sales Development in 2020A lot of customers are starting to understand the importance of customer data, personalization, and delivering personalization while respecting customer privacy. Segment is developing their story across those three areas, so understanding and conveying their positioning on those topics is something that's top of mind for Jason. Going forward, Jason is working to keep their messaging consistent with the direction the company is heading in. Rather than talking about the details of what Segment does, he wants to drive conversations with companies about their initiatives and their strategy, and how Segment can be a part of that strategy. If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call.
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 From her first retail sales job to building and leading a global Sales Development team, Karlie Morien has had plenty of experience at all levels of Sales Development. In her interview with Tenbound, she shared her process for closing more retail sales, the lessons learned over nine years in Sales Development, and why she wants to redefine the SDR role.
Getting to the third NoKarlie learned a lot from her time in retail sales. When you're standing in front of someone who is either going to buy something or not, right there, there’s very little time to help them. That’s when Karlie came up with her process of ‘Getting to the third No.’ If you ask someone if they want to try on a pair of jeans and they say they’re not interested, our default reaction is to leave it at that. Sometimes, though, you just have to talk to them and dig a little deeper to figure out what's going on. Taking that interaction a couple of steps further—past that initial no—and learning a little bit more about them can often get us a better result. Lessons from different SDR rolesKarlie’s first SDR job was calling real estate offices and convincing them to let a sales rep come in and pitch them. She soon ended up helping manage the outside sales reps, essentially acting as the office manager. It was here that Karlie realized she also liked the management side of sales. She later moved over to Comcast. Sat with 140 other reps in a huge room, she would take calls from business owners setting up their phone/internet. The goal was to upsell them right there on the phone, getting them to sign before they hang up—a true one call close environment, with no room for error. Karlie got her first taste of tech sales when she moved to Qlik. She was soon leading an inside team there but, even though the company had an SDR engine, it wasn't optimized. That meant she had to do a lot of her own prospecting and, as a result, she quickly became adept at building programs and campaigns. When the opportunity came to build Monetate’s SDR function for the North America and EMEA regions, Karlie took it. Now she’s taking all the lessons she’s learned along the way and doing the same for NetBase Quid. Top Sales Development challenges
Sales Development in 2020The common view of SDRs is that it’s an entry-level role, and Karlie believes companies don't generally give as much love to the SDR team as they should: “It's considered entry-level, but it's one of the hardest jobs. How does that make sense? How do we pay people entry-level, treat them entry-level, but then ask them to do something that no one else in the company would be comfortable doing?” Karlie wants to break the mold so that SDRs are recognized as a valued expert, just as important as an AE. They have the ability, but as companies and leaders, it’s our job to enable them. If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call. Daniel DeFilippo started out as a public accountant. However, he soon found himself bored out of his mind. The breaking point came when he fell asleep at work and a highlighter bled through 400 pages of inventory. He made the jump to sales, where he’s thrived and built an impressive resume.
Now he’s Director of US Sales Development at Mimeo, where he loves helping people and seeing junior reps grow into polished, solution-oriented sellers: “There's nothing better for me... That's what gets me out of bed every day.” He sat down with the Tenbound team to discuss recruitment, outdated tech features, and his philosophy for creating a top-performing Sales Development team. Challenges in Sales DevelopmentFor Daniel, the biggest challenge he faces is finding and retaining talent. However, he’s found that talking about a career progression plan from the very first interview helps retain that talent. There's a common misperception in Sales Development that SDRs are just feeding the sales funnel. The real value of an SDR team is creating and molding your next class of AEs or CSMs. It can also be a challenge to relate to your team. Each individual likely has different motivations. Daniel makes a point of finding out what’s motivating each person. So, instead of going through the floor and just telling them to make more calls, if one guy wants to propose, Daniel will say ‘princess cut,’ and if one girl wants to get a beach house, he'll say ‘beach house.’ Being an SDR is by far the hardest job you can have. It's a grind and it could get really boring really fast. To combat this, Daniel tells his team to do what's proven and predictable 80% of the time, then for the other 20% have some fun. Do something outside the box. Be creative! When technology stops being helpfulAccording to Daniel, teams have a tendency to have too many tools, with features that are no longer effective. For example, he used to pay a lot of money for local area codes when dialing out. At the time, it increased the connect rate. Today, if someone calls with a local area code, people realize it’s spam or a sales call. There are plenty of fantastic tools out there, but they have to be used properly. You have to think about the long term consequences for you and your brand. Email automation is great, but it has to be personalized. If someone feels tricked into opening an email, where's that going to go in the long run? The important behaviors and activities are the ones that grow your revenue. Don't call just to make calls or email just to get a reply. At Mimeo, the SDR team works closely with both the Revenue Operations team (to identify their ICP and buyers) and Marketing (to put them through a warmup campaign). By the time Sales Development gets involved, the prospect knows who Mimeo is and the team can focus on their pain points and how they can help. Building a Sales Development team in 2020Daniel’s philosophy is simple; build your team around hard work and honesty. Everything else, you can teach. However, you can't teach somebody that hunger so they want to go out and make calls, or how to be honest. Finally, Daniel believes you should never ask your team to do anything that you're not willing to do yourself. You have to lead by example. “I'm the first guy in the door and the last one to leave. If it's a Friday, late in the afternoon and starting to slow down, I'll pick up the phone and start banging out calls.” If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call. Lauren didn’t have a traditional start in Sales Development; After studying molecular biology and theology, she spent four years researching termites. However, meeting some sales professionals on a trip to San Francisco changed her life.
Starting out as an SDR, she has worked her way up to Head of Global Sales Development at Segment. In our interview, she discussed the importance of personalization, how her background has helped her, and her goals for 2020. The importance of personalizationWhen Lauren started her first SDR role, her team was sending 100% automated emails with zero personalization. However, she started attending conferences where speakers like Ralph Barsi, Steli Efti, and Sean Sheppard were talking all about the importance of personalization. After eventually convincing her boss to let her try some personalized outreach, she booked three times as many meetings in her second month than any SDR at the company had before. Video can help you stand out even more. After booking several meetings with prospects at a conference—prospects who’d previously said no to her emails—Lauren thought more about why they’d said yes to her in person. After all, she’d used exactly the same message. The difference, she realized, was they could see she was just another human being, someone they could build a personal connection with. That was her big aha moment—if people clicked on a video and could see and hear her, if they could see she took the time to personalize her message, she’d make a bigger impression. The results were overwhelmingly positive, getting a 25% return from emails compared to a 1% on emails without video. Top Sales Development challenges
One uncomfortable thing a dayLauren’s dad taught her to do one thing that makes you uncomfortable every single day. For example, Lauren would introduce herself to all the executives at a work party, rather than just drinking with her friends. Her parents also made her get a job the minute she turned 16, at least if she wanted to use the car. For Lauren, that meant working at Jamba Juice. Working a minimum wage job in the service industry helped her develop more appreciation for people. She got comfortable talking to strangers, helping them and making them smile. People sometimes ask Lauren if it feels like she wasted her degree, but there are many aspects of her science background that have helped her in Sales Development. She has a deep appreciation for driving meaningful stories from data and poking holes in theories or testing hypotheses. “I geek out on that type of stuff.” Tech tools no longer used
Sales Development at Segment in 2020Lauren has two objectives for 2020. First of all, she wants her Sales Development team to be best-in-class, empowered and enabled to truly personalize their outreach. When a prospect receives outreach from their SDRs, Lauren wants it to be of the best pieces of outreach they’ve ever seen. Lauren’s second goal is whenever an SDR leaves the team, whether it's for another position internally or working for a new company, she wants whoever hires them to find them to be the most driven, hardworking, curious and ambitious people they’ve ever worked with. It’s all part of the brand Lauren is developing for her team, as she strives to help create a phenomenal career foundation for all the people that are on the team. If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call. After graduating, Robert decided to go into Sales; a good fit as he enjoys meeting and talking to new people. Following the advice of his family and mentors, he combined this with his love of technology and went into software sales.
Since then he’s worked his way up the ranks at companies like Outreach, before becoming Senior Director of Inside Sales at AuditBoard—#3 on the Deloitte Technology Fast 500. He sat down with us to discuss the Sales Development challenges they face, creating the best possible tech stack, and their plans for growth in 2020. Building a strong Sales Development teamFor Robert, the top challenge he faces is keeping everyone on the team excited and motivated. It's a challenge, trying to convince a stranger to give you time out of their day to take a meeting and look at your product or service, so Robert wants to make sure his team is having fun and feels valued. It’s also important to keep the recruiting talent pipeline strong. Robert was taught by a former VP of Sales he worked for that the primary job of any good sales leader is to always be recruiting the best talent possible. You can never take your foot off the gas when it comes to networking, interviewing and hiring. Finally, it’s important to make sure you’re onboarding that talent properly. For Robert, it's important that he gives everybody a great experience and that they have every tool and bit of wisdom they need to be successful. Creating a best-in-class technology stackWhen Robert first came to AuditBoard, there weren’t a lot of systems in place. As a result, he was able to create the exact tech stack he wanted:
By constantly checking what’s out there, he ensures his team has the best tools available that money can buy, something that gives them a huge strategic advantage. Bridging the gap between sales and marketing Robert sees his job as bridging the gap between sales and marketing. He works closely with their marketing leaders so he can understand what they're doing, as it's going to come down the funnel and eventually reach his team. At the same time, he’s also heavily involved in the account-based work his team is doing on the outbound side. They reward their business development team, not just for following up diligently with all of their inbound leads, but also for being avid outbound hunters. Sales Development in 2020 For AuditBound, the plan is to continue growing the team. That means going from a headcount of 16 to 26 and creating a diverse team with a wide range of talents, experience, and interests. It’ll also include promoting some of the more experienced top performers into leadership roles, as well as giving people the opportunity to move cross-departmentally at the company. It’s all about helping them accelerate their career. As for the Sales Development team, they'll continue testing different messaging, different tools, different strategies, and different channels to reach people and spread the good word of AuditBoard to auditors around the world. If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call. From his first job as a box office cashier, Stephan has always had a taste for sales. Drawn to the consultative approach, he took on many different sales roles before becoming the Sales Development Manager at SteelHouse.
He spoke to Tenbound about the challenges his team face, how sending physical gifts helps them stand out, and much more. Sales Development challenges For Stephan, the biggest challenge is getting in front of the right people. A lot of decision-makers today still don't want to take the phone call or reply to the email, even if they know it's something that they're looking for. Once you’re in front of the right person, how do you stand out? Just how much more creative can you be? While there’s plenty you can do in terms of research and personalization, sometimes that still isn’t enough to get a response. Finding new ways to make your message even more relevant is a constant struggle. Finally, the internal workings of companies and how Sales Development supports both marketing and sales brings its own challenges. Having worked on both sides, where the Sales Development team reported to either sales or marketing, Stephan is very familiar with how difficult that can be. Using technology to stand out Stephan’s number one tool at SteelHouse is their Sales Engagement platform. They use Apollo, which combines prospecting and the engagement into one tool. They also use LinkedIn Sales Navigator to find the most up to date information about companies and the people who work there. One tool that’s been particularly useful is Sendoso, a platform for sending gifts to prospects and clients. It’s enabled the team to get creative with what they're sending out; sometimes it might be a Starbucks gift card, other times it might be a lawn chair with the prospect’s university insignia on it. Either way, it’s getting them in front of the right people and starting a conversation. Combing Sales Development strategies SteelHouse uses both an account-based and demand gen approach. For Stephan, the key is consistent communication. That means talking with the sales team to confirm the exact strategy and approach for going after accounts, while marketing gets the right message in front of the relevant people at those companies. On the demand gen side, SteelHouse has a great team that’s always producing content around their offerings and the space that they operate in, content that gets a lot of interest. All of that comes back to the SDR team for qualification before being passed over to the sales team. Conclusion These are exciting times for Stephan, with a growing team and plenty of innovations in the industry. For the Sales Development team at SteelHouse, he can't wait to dive in and explore more options for creativity in 2020. From there, Stephan wants to continue the success they’ve seen so far: “We just can't take our foot off the gas pedal. Like I tell my team all the time, I don't ever want you to think that getting to 100% means your job is done. What are you doing to make sure you're at 150% of your goal? How do you get to 200%? How can you keep on going all the way to the last day of the month?” If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call.  First released in 2018, the Tenbound Sales Development Market Map is now in it’s fifth release, and continues to expand.
This version is accompanied by The Tenbound Sales Development Directory, a handy tool for tracking all the companies on the Market Map. Can’t find your company? Add it here. Meant as an overview of all the tools and services available to Sales Development Leaders and Reps, the Market Map can now be augmented with a full .csv of all the companies listed on the map available in the Tenbound Research Center. OBSERVATIONS ON VERSION 5: New quadrant alert: Communities We’ve noticed a phenomenon growing in the Sales Development world; new and established communities to support Sales Development Leaders and Reps. These communities help provide content, learning and events for Sales Dev pros to gather and grow. Since the old saying goes "your network equals your net-worth" this explosion of new communities makes sense. You can sit behind your computer all day clicking things but in order to grow your skills and expand your career you eventually have to get up out the door and meet some real people face-to-face. Some of the communities on this version of the Map include Modern Sales Pros, Sales Hacker, Revenue Collective, AA-ISP, Women in Sales Development and many others. We see this trend growing as people want to connect with peers, build their network and learn from the best. Side note: the Tenbound Alumni Community continues to grow as well! Want to join? Attend a training in your area. Continued Growth in Outsourced Quadrant The core tools and services of Sales Development - such as data, sales engagement and CRM, continue to grow at a steady clip, but what’s truly remarkable about this version is the explosion of Outsourced Services. It now eclipses other map quadrants. The demand for Outsourced SDR programs must be incredible to be able to support this number of companies. The Outsourced Services quadrant has grown so big it may be broken out in the next version in its own map. If you want to outsource your full program or even a small part of it, the choices are there. Need help? Tenbound recently completed an industry survey on important factors buyers use to select an outsourced firm. Thinking about going in this direction? Download a free exec summary or the full report here: https://tenbound.com/industry-research/ Also, resource some great blogs about this selection process were also posted here by our friends at SalesSource and The Sales Developers Data + Data Enrichment Mega-Quadrant In past versions we have Data and Data Enrichment in two quadrants. Data was companies supplying the basic building blocks of names, emails and phone numbers; while Data Enrichment was everything else about the person such as Intent, Triggers, Company intel, etc. In this version we combined it all into one quadrant as most simple “Data” providers include enrichment in their offerings. Want to meet with many of the companies on the Market Map? Be sure to grab your Early Bird Ticket to the 2020 Tenbound Sales Development Conference NYC and San Francisco. All the major players in Sales Development are represented at Tenbound Conferences. What did we miss? What would make the Map and Directory more useful? Leave a comment! For Kelly Cabatuan, sales is her second career. Fresh out of college, she started a business with her husband-to-be, which they successfully ran for 10 years. However, with a family to look after, Kelly started looking for a job with more stability. This led to her first sales position.
Now, as the Senior Manager of Sales Development at Alteryx, Kelly has drawn on her experiences to energize their sales team. She spoke to Tenbound about the challenges they face, the tech that powers the team, and how they use their SDRs to support existing customers. Sales Development challenges For Kelly, the biggest challenge is the ability to connect and have meaningful conversations. Getting accurate phone numbers is a lot harder than it used to be. The team has been able to use LinkedIn messaging to supplement those calls, but it’s not a perfect solution. For an SDR to grow, it’s essential that they’re connecting with prospects and having those meaningful conversations. Without that experience, it's difficult for them to improve. It’s also difficult for managers to properly coach them. Another challenge is due to the industry Alteryx operates in; data analytics is a relatively new space, so finding talent with experience can be difficult. With the way Alteryx is positioned, they have to be generalists, selling to almost any department, industry, and title. When you look at how most companies operate, with specialists and subject matter experts, selling to anybody can be overwhelming for someone new to sales. A third challenge is keeping consistency between the regional offices. Alteryx now has offices in Irvine, Dallas, and New York, not to mention their international offices in London, Paris, Germany, Singapore, Australia, and Japan. With so many different teams, it’s important to keep everything consistent across the three regional offices, while also being there to support those who need it. Kelly’s sales stack essentials Part of that consistency comes from having the right tech for the job. Here are the top three tools used by the Sales Development team: Salesforce “That's our single source of the truth.” SalesLoft “Used to determine the right amount of sales touches based on the quality of the lead.” LinkedIn Sales Navigator “Critical. It allows us to verify a person's role, their history, and if Alteryx would be right for them.” They also leverage Discover.org, which is critical to understanding the organizational structure of large enterprise companies, and it provides accurate contact information. Additionally, they are evaluating other tools to help broaden their outreach and channels. Using account-based marketing strategies While Alteryx doesn’t have a true ABM model, the SDRs support the teams that are their largest sales segment, supporting accounts that are already existing customers. The SDRs support those account executives and have an account-based alignment. This may not be a true ABM model but, with this unique approach, Alteryx is prospecting into existing customer accounts and maximizing the potential footprint that still exists there. For example, they might have initially sold into the finance department, but the SDRs are now prospecting into the supply chain department at the same company and showing them how they could also leverage Alteryx. At this level and with the accounts this large, it's definitely different from the traditional SDR role. Conclusion When it comes to 2020, Kelly’s plans are the same: to help their team of SDRs build a solid foundation for their future as a seller. It all starts with building people up for promotion and instilling best practices. That leads to building pipeline, which is ultimately going to lead to revenue, which means success for the whole company. If you’re looking for ways to improve your Sales Development program and overcome similar challenges, contact us at Tenbound today for a no-obligation exploratory call. Erik started his career in the marketing department at Gatorade as part of the ‘Mission Control’ team. As he spoke to more salespeople though, sales seemed more appealing and he changed paths. He hasn’t looked back since and today heads up Sales Development at SocialChorus. He shared his thoughts with the Tenbound team on implementing change, making the most of your tech, and picking the right Sales Development strategy.
Managing change in your Sales Development team Erik attributes his success as an SDR to the strategies he builds through structure, process, and personalization at scale. However, when Erik started his current role, there wasn't much structure or process, and personalization was an unknown term. Additionally, the team was completely focused on quantity over quality, believing the best way to hit quota was more calls, more meetings, and more opportunities. As a result, he ended up reversing everything the team was doing. Within the first couple of weeks, he replaced their hybrid lead model — a structure in which marketing-generated leads are distributed to SDRs who are also expected to simultaneously reach out to cold contacts and accounts —with two distinct processes and strategies for inbound and outbound prospecting. This enabled a focus of expertise with linear visibility into two separate funnels of sales opportunities. He also encouraged the reps to be more targeted by splitting up territories and creating a top 50-100 accounts for each rep (vs. the 1-2k accounts per rep), enabling them to focus on companies that would see the most value from partnering with SocialChorusul — ultimately shortening deal cycles and extending the partnership terms. Top Tech Tools SocialChorus has every known Sales Development tool out there, from ABM to cold calling tech. Their number one tool is 6sense, which aggregates data from different sources to let you know who you should be reaching out to. They’re also big fans of Chorus.ai for recording and learning from their sales calls. With all those tools though, the real challenge is learning how to use them effectively. It’s one thing to record all your calls, but you need the focus and time to listen, train and coach on them. In some cases, being effective means letting go of some tools. The team no longer uses Outreach or Seamless.ai, as they no longer worked well for the team. Using the right Sales Development strategy SocialChorus focuses on account-based selling, with demand gen used as support. As they mainly sell into large enterprises, there are usually a lot of different stakeholders they can talk to. In addition, there are different channels, methods, styles, and strategies they can use, not just to get a meeting, but to create a sales experience for the prospect. With all the different potential permutations they can use, SocialChorus think in terms of multi-channel, multi-threaded campaigns that leverage all the different departments and people, both for their prospects and the team at SocialChorus. The future for SocialChorus Erik wants the SocialChorus team to be known for being the hardest working and most knowledgeable team, while also having the most fun. Looking back on their success in 2019, he believes they have a fantastic opportunity to help the people on the team take that next step in their career and go on to more significant revenue-driving roles, whether that’s as an account executive, in customer success, or management. By the end of 2020, Erik hopes that many team members will have moved on and are successful in their next role. Conclusion Change is always a challenge, especially for an established Sales Development team. However, by using technology effectively and picking the right strategy, it’s possible to turn things around and create a strong Sales Development team with long-term potential. If you’re looking for ways to improve your Sales Development program and overcome those challenges, contact us at Tenbound today for a no-obligation exploratory call. When it comes to Sales Development, Faith has seen it all. From her first sales position while still in high school to working for a stockbroker where she had to make 300 dials a day (all without the aid of a dialer), she knows exactly what it takes to succeed.
She took time out of her busy schedule to talk with the Tenbound team about having the right attitude, the sales challenges startups face, and what the future of Sales Development looks like. Having the right attitude For Faith’s first staff position she had to get three sales in each shift—one sale every hour. Faith quickly realized your attitude and energy had to show through in a phone call. Her manager made everyone put mirrors next to their phones and she would walk around saying “let them see you smiling.” Faith has held many different sales positions since then, but the key theme has been that she loves interacting with people. She loves getting to know them, understanding their story and how she can provide real value. Humility is also key, a lesson Faith learned from her father and the way he ran his multiple businesses. We shouldn’t be afraid to admit when we mess up. Pride gets in the way, but when you can admit you’re not perfect, you can work on making things right. We all like to say that we have humility, but when push comes to shove, is it really there? Sales challenges for startups As a startup, lead generation is a big challenge for KeyNode Solutions. They work closely with a Salesforce account executive and are getting leads that way, but it’s wise not to rely on just once source. One of the other solutions has been using LinkedIn, especially with some of its new features (such as being able to leave a voicemail message). From a CRM standpoint, they ‘live, breathe, eat, and sleep’ Salesforce, specifically Salesforce Lightning. It’s vital that nothing falls through the cracks, and Salesforce is robust enough to do that. For Faith, it’s like building a house—you've got to get the foundation built correctly. For any sales department, that foundation is your platform. When it comes to bottom-line revenue, reporting, and forecasting, choosing the right tool and creating that strong foundation is going to allow you to scale effectively. The future of Sales Development To be successful in 2020, you’ll need to consider the total customer journey from start to finish. This will likely mean leveraging an all-in-one platform—somewhere every part of the customer journey can be tracked. That’s why every company is recruiting for customer experience positions. We want happy, satisfied customers who are going to stay with us long term. That means a continual assessment of what we’re providing and how we’re providing it. Do we make it easy for them to buy from us? Do they love our product? If not, how can we improve? We need to focus on that full customer journey, from the time they find you through to becoming happy, satisfied customers. The trend has already started, but there’s a lot of room for improvement. Conclusion When you’re working with a startup, you’ll face a whole new set of challenges, but it’s possible to overcome them. Bring the right energy to your sales calls, and always stay humble. Reliable lead generation from multiple sources and having a good platform as a foundation is critical. But to stand out and succeed, you’ll need to consider the complete customer journey, from start to finish, to keep your customers coming back for more. If you’re looking for ways to improve your Sales Development program and overcome those challenges, contact us at Tenbound today for a no-obligation exploratory call. |
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